CAREER

OPPORTUNITIES

 

LOOKING FOR

GOOD PEOPLE

Due to accelerated growth, Opti-Port is now seeking high-energy professionals to help ensure all members realize the full value of their relationship with Opti-Port. Read on for the descriptions of the following position openings:

MEMBER

SERVICES

 

Due to accelerated growth, Opti-Port is now seeking a high-energy professional to champion member engagement and ensure all members realize the full value of their relationship with Opti-Port. Though its roots are in group purchasing, the firm continues to expand its services as the dynamic nature of the eye care industry creates greater demand for a wider array of training and assistance. Through ongoing consultations with members, the Director of Member Services will be ideally positioned to connect members to Opti-Port’s growing capabilities.


Major Responsibilities:

  • New Business Development: Provide leadership to efforts to grow the Opti-Port membership. Support and coach the New Member Recruiter in the sales process. Collaborate with the Marketing Director in developing and executing the annual marketing plan.

  • Member Engagement: Strategize the best opportunities for Opti-Port to add value to its members… in aggregate, as well as in each client’s individual circumstances. Consider how to make the most of Opti-Port’s ongoing meetings and interactions with members. Make timely visits to existing members to enhance customer engagement, drive participation, gather feedback, and report on membership ROI.

  • Member Consulting: Serve as a trusted advisor to member executives – helping them think through business challenges and connecting them with the appropriate people or programs to spur growth.

  • Supplier Relations: Collaborate with team members to devise negotiating strategies for the key suppliers in Opti-Port’s group purchasing network. Participate in these negotiations from time to time to ensure a successful resolution.

  • Team Management: Recruit, manage and develop a growing team of product or service specialists. Initially the Director’s team will number 3 direct reports, and this number is expected to grow over time.

  • Service Enhancement: Monitor unmet member needs and industry trends for opportunities to expand Opti-Port’s products/services and drive even greater value to members.


Qualifications:

  • 7+ years prior managerial-level experience within a service business.

  • Experience in any of the following markets is a plus: eye care, healthcare, management consulting, group purchasing organizations, industry associations

  • Must have the ability to quickly earn the trust and confidence of “C” level executives in mid-sized eye care practices.

  • Must be comfortable working with financial statements and helping organizations think through profitability.

  • Prior contract negotiation experience required.

  • Should excel at creative problem-solving and pattern recognition.

  • Prior experience managing and developing a small team is required.

  • Must be a self-starter.

  • 4-year degree required; MBA or advanced degree desired.


Cultural Competencies:


The right candidate will align with all of Opti-Port’s Core Values:

  • Member Centric

  • Integrity

  • Goal Oriented

  • Respect

  • Continuous Improvement

  • Fun

  • Optimistic

 

To apply, please email cover letter and resume to [email protected].

Director of Member Services

 

CUSTOMER

SUCCESS

 

CLX is a cloud-based contact lens ordering, management and marketing system that gives eye care providers the tools needed to grow their contact lens business. As the #1 online ordering platform in the industry, CLX helps eye care providers simplify and streamline ordering, analyze and monitor key growth metrics, and increase revenues through patient retention by utilizing automated CRM marketing campaigns to effectively compete with online competition. More info at www.clxsystem.com.

Position Overview
This position is responsible for and supports the onboard planning and execution for new CLX clients, and ongoing customer support for all CLX clients. The onboarding process includes coordinating system integration with the CLX and client IT teams, and CLX system training prior to placing a new client in “live” status. Establishes and maintains effective communications and support for CLX clients, internal teams and vendors. 

Primary Responsibilities

  • Onboard planning and execution for new CLX clients

  • Coordinates system integration with the CLX and client IT teams to ensure projects are assigned, documented and completed

  • CLX client system training

  • Proactive client engagement to drive CLX system usage, sharing best practices and obtaining feedback

  • Supports both prospects and customers, responding to questions from incoming calls, emails and web-based communications

  • Works closely with the CLX IT, Sales and Marketing teams to relay valuable information about client interactions and feedback to improve messaging and product functionality

  • Documents all client and prospect interaction in the CLX CRM platform with relevant, detailed information for accurate, usable record keeping

  • Assists with technology projects as assigned

Characteristics & Skills

  • Detail oriented, highly organized

  • The ability to handle projects concurrently in a fast-paced, demanding and high-growth environment

  • Strong task and time management skills

  • Timely and efficient in meeting deadlines

  • Excellent communication skills (verbal, written, and presentation)

  • Ability to train others

  • Team player

  • Computer proficient

  • Able to work at a desk for extended periods of time with exposure to noise

  • from other employees 


Experience

  • 1-3 years onboarding, application troubleshooting and technical support

  • In person and/or online training and presentation experience

  • Data entry, CRM experience

  • Eye care practice management experience preferred

CLX Customer Success Specialist

 

MARKETING

COORDINATOR

Marketing Content Coordinator

Due to accelerated growth, Opti-Port is seeking a Marketing Content Coordinator responsible for writing, designing and editing compelling content to be used across the full spectrum of B2B and B2C marketing communications. Reporting to the Director of Marketing, this position works closely with all members of the marketing team as well as account management and sales.


The Marketing Content Coordinator’s primary focus will be creating strategic content that effectively illustrates the brand’s voice and value proposition while driving desired action. The ideal candidate will be comfortable in a dynamic environment and thrive wearing multiple hats. 


Reporting directly to the Director of Marketing, the Marketing Content Coordinator is primarily responsible for creating strategic content that effectively illustrates the brand’s voice and value proposition while driving desired action. 


Major Missions
The major missions for this role are:
I.    Assist in the execution of organization’s marketing strategy by designing and creating strategic marketing content.
II.    Improve client direct-to-patient marketing campaigns by testing new creative and assisting in the analysis of results. 

Significant Duties:

  • Utilize writing, research and creative kills to produce branded content 

    • Write engaging copy that both informs and inspires action 

    • Effectively design the graphic elements of direct mail, digital advertising, e-newsletters and website landing pages

  • Work directly with clients to develop testimonials and customer success stories

  • Execute the content development of email newsletters, social media posts, blog posts, press releases and other shareable content

  • Utilize writing, research and creative kills to produce branded content 

  • Adapt to different copywriting and graphic design styles that appeal to a variety of target audiences

Education and Experience Requirements:

  • Bachelor’s degree from an accredited university or college – preferably in communications, advertising or journalism

  • 2-5 years experience in marketing content creation desired 

  • Experience working in the Adobe Creative Suite (emphasis on Ps, Id, Ai)

  • Excellent written and verbal communication skills

  • Video editing and basic HTML experience a plus


Personal Attributes:

  • The ideal candidate will be comfortable in a dynamic environment and thrive wearing multiple hats.

  • Ability to learn quickly and apply constructive feedback with a growth mindset

  • Ability to work independently and self-motivate

  • Meticulous attention to detail with the ability to complete assignments with few to no errors


Cultural Competencies
The right candidate will align with Opti-Port’s Core Values:  Integrity, Member Centric, Continuous Improvement, Goal-oriented, Optimistic, Respect and Fun.

Candidates selected for interviews must supply a minimum of three content pieces that showcase writing and design skills. 

 

To apply, please email cover letter and resume to [email protected].

 

EXPLORE OPTI-PORT SOLUTIONS

CONTACT

OPTI-PORT

DROP US A LINE

680 Craig Road, 201 

St. Louis, MO 63141

Tel:  314-743-0781

For any general inquiries, please fill in the following contact form:

 
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